API: Adding or Adjusting Aetna Office Information in DxC

Sign into the Aetna provider portal with the Zuub specific credential.
Click 'Continue' to acknowledge the terms and conditions.
From the homepage, navigate to the 'Eligibility & Benefits' dropdown menu within the navigation bar.
Select 'Search online eligibility & benefits'
Click 'Continue."
Under Provider, click 'Add/Edit Provider'
1. If adjusting an existing record, find the record, click the edit button next to the button, make the necessary adjustments, and click save.
2. If adding an office, click 'Add Provider'. Select 'Practice' from the entity section, fill out the required information and click 'Save and Add Credential."

This resource was updated 11/07/2025.

In order to pull Aetna eligibility and benefit data, it's important that all office information is present within the provider dropdown in DxC. If updates need to be made, please follow the below step by step guide.