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API: Creating Ameritas Payer Portal Credentials

Zuub streamlines access to Ameritas patient benefit breakdowns by securely navigating Ameritas' two-factor authentication (2FA). Follow this step-by-step guide to create Zuub specific Ameritas payer credentials.

Prior to Set up

Prior to registering for the new account, a source code from the office’s recent EOB is needed. This will be utilized when finalizing the account registration.
  1. Sign into the Ameritas Portal using the office's credentials.
  2. Under 'Find a Payment,' search for the last 30 days and click on any payment document within there.
  3. The source code will be listed out.

    Ameritas Payment Summary Sample (1)

  4. Make note of this source code, as it will be utilized when finalizing the account creation.

Set up Ameritas Two-Factor: Step-by-Step

  1. Navigate to the Ameritas Portal.
  2. Under the 'Business Accounts' tab select 'Provider Sign In.'

  3. Under the 'first-time users' section, select 'Register Now'.

  4. On the 'new user registration' page, please do the following:
    1. In the '1. Contact Information' section, input the following Zuub provided credentials:
      1. First Name: Insurance
      2. Last Name: Admin
      3. Email Address: Zuub generated email address

    2. In the '2. Choose your User ID and Password' section, input the following information: 
      1. User ID: 
      2. Password: 
      3. Re-enter password: 
      4. Reminder Phrase: 

    3. In the '3. Account Verification' section,  select security questions and answers:

      Ameritas-4
  5. Click the 'Create Account' button.
  6. Sign in using the newly created credentials.
  7. Select ‘Get Started’ to complete the 2FA setup process.

    Ameritas-Step 5

  8. Select ‘Mobile Phone’ to set up the SMS 2FA.
    1. Enter the Zuub generated phone number.
    2. Click ‘Confirm by sending text.’
      Ameritas-Step 8b
    3. Retrieve the 2FA code.
    4. Input 2FA code and click ‘Next.’

      Ameritas-Step 8d
    5. Click ‘Continue’ once verification is successful.
      Ameritas-Step 8e
  9. Select ‘Email Address’ to complete the 2FA setup process.
    1. Enter Zuub generated email address.
    2. Click ‘Next.’ 
      Ameritas-Step 9b
    3. Retrieve the 2FA email code.
    4. Input 2FA code and click ‘Next.’
      Ameritas-Step 9d
    5. Click ‘Continue’ once verification is successful.
    6. Select ‘Take me to my accounts.’
      Ameritas-Step 9f
  10. Input the following and click ‘Complete Account Setup’:
    1. Source Code
    2. Tax ID number
    3. Office's phone number (note: this number must match what Ameritas has on file for this office)

      Ameritas-Step 10
  11. Account creation is complete, and the below message should appear.

    Ameritas-Step 11

This resource was updated 11/14/2025.