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API: Creating Availity Payer Portal Credentials

Zuub streamlines access to Availity patient benefit breakdowns by securely navigating Availity's two-factor authentication (2FA). Follow this step-by-step guide to create Zuub specific Availity payer credentials.

Pre-Setup Notes

The below payers are currently supported via Availity:

  • Humana
  • Blue Cross Blue Shield of:
    • Alaska
    • Arkansas
    • Kansas
    • Michigan
    • Tennessee
    • Washington
    • Virginia

Below are Availity's password requirements:

Availity-Password Requirements

Set up Availity 2FA: Step-by-Step

  1. Login to the Availity portal with the office's credentials.

  2. Under the 'My Account Dashboard' section on the right hand side of your portal view, click 'Invite Users.'
    Availity-2
  3. Under the 'Invite Users' page, complete the below:
    1. Ensure all applicable locations are selected
    2. Add the below information in the fields provided to set up the Zuub user.
      1. User Last Name: Admin
      2. User First Name name: Insurance
      3. Email address: Zuub generated email address

        Availity-3
    3. Click 'Assign Roles' and select the below user roles.
      1. Claim status
      2. Claims
      3. EDI Management
      4. Eligibility and Benefits
      5. Office Staff

  4. Click 'Send Invitations.'
  5. Navigate to the email address and click the verification link. 
    Availity-4
  6. Create a username and password.
  7. Click ‘Send Validation Email.’
    Avail-3
  8. Retrieve the 2FA email and click ‘Verify Email Address.’
    Availity-6
  9. Click ‘Proceed to Login.’ 
    Avail-5

Account creation is complete! 

Note - The final step of configuring 2FA is to set up the Authenticator App. Zuub's RPA will handle this piece when the first insurance verification is requested with the credentials created above. No further setup action is needed. 

This resource was updated on 11/18/2025.