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API: Creating Cigna Payer Portal Credentials

Zuub streamlines access to Cigna patient benefit breakdowns by securely navigating Cigna's two-factor authentication (2FA). Follow this step-by-step guide to create Zuub specific Cigna credentials.

Pre-Setup Notes

Only Access Managers can add new users. If there is no option to manage user access upon login, contact Cigna Support to identify the Access Manager.

Set up Cigna 2FA: Step-by-Step

  1. Login into the Cigna portal with the office's credentials. 
  2. Navigate to Working with Cigna → Manage User Access → Add New User.Screenshot 2023-10-26 at 1.41.19 PM
  3. Add the below information and click 'Assign Access.'
    1. First name: Insurance
    2. Last name: Admin
    3. Job role: Administration support
    4. Phone number: Zuub generated phone number
    5. Email address: Zuub generated email address
  4. Select 'Assign Access by Individual TIN' and click 'Next.'
  5. Select the below entitlements and click 'Review.'
    Screenshot 2024-06-18 at 3.04.40 PM
  6. Click 'Submit.'
  7. Copy the temporary username and password.
  8. Navigate back to the Cigna portal and select ‘Use a temporary ID to register.’
    CIGNA-3
  9. Input the temporary username and password and select ‘Next.’
    CIGNA-1
  10. Complete the requested information:
    1. First Name: Insurance
    2. Last Name: Admin
    3. Job Role: Administration Support
    4. Address: 123 Zuub Street, Zuub, CA, 60515
    5. Office Phone: Zuub generated phone number
    6. Mobile Phone: Zuub generated phone number
    7. Email: Zuub generated email address
    8. User ID: 
    9. Password: 
    10. Confirm Password: Same as above
    11. Date of Birth: January 01, 1980
    12. Add security questions and answers
    13. Click ‘Next’
  11. Agree to the terms of use and privacy and click ‘Next’
    CIGNA-3-1
  12. Review the information and click ‘Submit’
    CIGNA-6
  13. Navigate back to the Cigna portal and sign in using the credentials just created.
  14. Click ‘Send Verification Code’ 
    CIGNA-7
  15. Retrieve the 2FA code from the email, input it in the code box, and click 'Next.' (Note: Codes expire after 24hr)
    CIGNA-8-1
  16. Scroll through and agree to the terms and conditions. Select ‘I have read and agree to the Website Access Manager User Agreement’ and click ‘Accept’
    CIGNA-9
  17. Account creation is complete!

This resource was updated 11/17/2025.