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API: Creating Cigna Payer Portal Credentials

Zuub streamlines access to Cigna patient benefit breakdowns by securely navigating Cigna's two-factor authentication (2FA). Follow this step-by-step guide to create Zuub specific Cigna credentials.

Pre-Setup Notes

There are two ways to set up Cigna credentials. Instructions are provided for each:

  • Using an Existing Account

    • Note: Only Access Managers can add new users. If there is no option to add users, a new account will need to be registered or Cigna Support will need to be contacted to identify the Access Manager.

  • Registering a New Account

Set up Cigna 2FA with an Existing Account: Step-by-Step

  1. Login into the Cigna portal with the office's credentials. 
  2. Navigate to Working with Cigna → Manage User Access → Add New User.Screenshot 2023-10-26 at 1.41.19 PM
  3. Add the below information and click 'Assign Access.'
    1. First name: Insurance
    2. Last name: Admin
    3. Job role: Administration support
    4. Phone number: Office's phone number
    5. Email address: Zuub generated email address
  4. Select 'Assign Access by Individual TIN' and click 'Next.'
  5. Select the below entitlements and click 'Review.'
    Screenshot 2024-06-18 at 3.04.40 PM
  6. Click 'Submit.'
  7. Copy the temporary username and password.
  8. Navigate back to the Cigna portal and select ‘Use a temporary ID to register.’
    CIGNA-3
  9. Input the temporary username and password and select ‘Next.’
    CIGNA-1
  10. Complete the requested information:
    1. First Name: Insurance
    2. Last Name: Admin
    3. Job Role: Administration Support
    4. Address: 123 Zuub Street, Zuub, CA, 60515
    5. Office Phone: Office's phone number
    6. Mobile Phone: Leave blank
    7. Email: Zuub generated email address
    8. User ID: 
    9. Password: 
    10. Confirm Password: Same as above
    11. Date of Birth: January 01, 1980
    12. Add security questions and answers
    13. Click ‘Next’
  11. Agree to the terms of use and privacy and click ‘Next’
    CIGNA-3-1
  12. Review the information and click ‘Submit’
    CIGNA-6
  13. Navigate back to the Cigna portal and sign in using the credentials just created.
  14. Click ‘Send Verification Code’ 
    CIGNA-7
  15. Retrieve the 2FA code from the email, input it in the code box, and click 'Next.' (Note: Codes expire after 24hr)
    CIGNA-8-1
  16. Scroll through and agree to the terms and conditions. Select ‘I have read and agree to the Website Access Manager User Agreement’ and click ‘Accept’
    CIGNA-9

Account creation is complete!

Set up Cigna 2FA by Registering a New Account: Step-by-Step

  1. Navigate to the Cigna portal. 
  2. Click 'Register.'
    Screenshot 2026-01-21 at 2.56.39 PM
  3. Select 'Dental Provider' and click 'Next.'
    Screenshot 2026-01-21 at 2.57.07 PM
  4. Add the office's Tax ID and click 'Save.'
    Screenshot 2026-01-21 at 2.58.27 PM
  5. Click 'Next.'
    Screenshot 2026-01-21 at 3.06.30 PM
  6. Add the required information and click 'Next.'
    1. First Name: Insurance
    2. Last Name: Admin
    3. Job Role: Administration Support
    4. Address: 123 Zuub Street, Zuub, CA, 60515
    5. Office Phone: Office's phone number
    6. Mobile Phone: Leave blank
    7. Email: Zuub generated email address
    8. User ID: 
    9. Password: 
    10. Confirm Password: Same as above
    11. Date of Birth: January 01, 1980
    12. Add security questions and answers
  7. Agree to the terms of use and privacy and click ‘Next’
    CIGNA-3-1
  8. Review the information and click ‘Submit’
    CIGNA-6
  9. A registration request has been sent to the organization’s website access manager(s) for approval. Once approved, the credential can be utilized to make requests.

This resource was updated 01/21/2026.