API: Creating Delta Dental of Massachusetts Payer Portal Credentials

There are two ways to set up DD of MA credentials. Instructions are provided for each:

Using an Existing Account
- Note: Only Admin users can add new users. If there is no option to add users, a new account will need to be registered.

Registering a New Account
- For this option, you will need the office’s Delta Dental of Massachusetts Business ID, which can be found on a recent Delta Dental of Massachusetts EOB.

Sign into your Delta Dental of Massachusetts account.
Under 'Practice Tools' select 'User Access'
Click the 'Add User' button
Add the required information
1. Under 'Role' select TIN Admin
2. Under 'User Information' input the below:
  1. User First Name: Insurance
  2. User Last Name: Admin
  3. Username:
  4. Email: Zuub generated email address
3. Under 'Permissions' enable all options
4. Click 'Add user' button
Navigate to the email address and click on the registration link (Note - This link expires in 7 days.)
Input password and click submit.

Account creation is complete!

Navigate to the Delta Dental of Massachusetts portal.
Click 'Get Started'
Click ‘Continue’
Input the following information and click ‘Submit.’
1. First Name: Insurance
2. Last Name: Admin
3. Username:
4. Email Address: Zuub generated email address
5. Phone Number Type: Mobile
6. Phone Number: Office's phone number
7. Agree to the SMS terms and conditions box
Navigate to the email address and retrieve the 2FA code.
Input verification code and click ‘Next.’
Input password and click ‘Submit.’
Click ‘Request access to TIN’
Input the following and click ‘Request Access.’
1. Practice’s TIN Number
2. Office Zip Code
On the next screen, complete the following and click ‘Submit.’:
1. Agree to the terms and conditions box
2. Input Business ID provided by practice

Account creation is complete!

This resource was updated 11/17/2025.

Zuub streamlines access to Delta Dental of Massachusetts (DD of MA) patient benefit breakdowns by securely navigating DD of MA's two-factor authentication (2FA). Follow this step-by-step to create Zuub specific DD of MA payer credentials.