API: Creating DentaQuest/Sunlife Payer Portal Credentials

Pre-Setup Notes

There are two ways to set up Dentaquest/Sunlife credentials. Instructions are provided for each:

• Using an Existing Account

  • Note: Only Admin users can add new users. If there is no option to add users, a new account will need to be registered.
• Registering a New Account
  • For this option, you will need the office's Dentaquest Business ID, which can be found on a recent Dentaquest EOB. To find this, follow the below instructions:
    1. Sign into the Dentaquest Provider portal using the office's credentials.
       
    2. On the top navigation, click 'Payments.'
       
    3. On the EOB Search, click 'Search.'
       
    4. Click the arrow next to one of the EOBs and select 'Download Original PDF.'
       
    5. Open the downloaded file. Navigate to the Internal ID and copy the number after the underscore. 
       
       
       

Set up DentaQuest/Sunlife 2FA Using an Existing Account: Step-by-Step

1. Sign into the Dentaquest/Sunlife portal.
2. Navigate to Practice Tools > User Access
   
   
3. Click ‘Add User’
   
   
   
4. Input the below information:
   • Role - Tin Admin
   • User first name - Insurance
   • User last name - Admin
   • Username - 
   • Email - Zuub generated email address
     
   • Under 'Estimates, authorizations, claims' select all
   • Under Practice tools, select User management
   • Under access level, select that the user can see all info for the entire business. All locations and providers
     
     
     
   • Click 'Add User' button
5. Navigate to the email address and click 'Activate account' (Note: this link expires after 8 hours.)
   
   
   
6. Input the password and click ‘Submit’
   
7. Navigate to the email address and retrieve the authentication code.
   
8. Enter the code, and click ‘Next.’
   
   

Account creation is complete!

Set up DentaQuest/Sunlife by Registering a New Account: Step-by-Step

1. Navigate to the Dentaquest/Sunlife portal and click 'Get Started.'
   
2. Click 'Continue.'
   
3. Fill out the required information and click 'Submit.'
   1. First name: Insurance
   2. Last name: Admin
   3. Username: 
   4. Email address: Zuub generated email address
   5. Phone number: Select office and put the office's phone number
   6. Agree to the terms of use
      
      
4. Navigate to the email address and retrieve the 2FA code. 
5. Input the verification code and click 'Next.'
   
6. Input password and click 'Submit.'
   
7. Click 'Request access to TIN."
   
8. Input the following fields and click 'Request Access.'
   1. Office's TIN Number
   2. Office's Zip Code
      
      
9. On the next screen, complete the following and click 'Submit.'
   1. Agree to the terms and conditions box
   2. Input Business ID found on a recent Dentaquest EOB or send a one time code to the email address or phone number the office has on file.
      
      

Account creation is complete!

This resource was updated 01/19/2026.