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      Dentrix Enterprise (DxE) Write-back

      Dentrix Enterprise (DxE) now has write-back capabilities with Zuub. Please reference the information below to learn more!

      Quick Links:
      Write-back plan level insurance information
      Payers eligible for write-back
      Write-back field options
      Enable write-back for all eligible Payers
      Enable write-back for a specific Payer
      Automatic Retry when PMS goes down
      Update patient's insurance information
      Update plan deductible and maximum
      Update patient’s benefit usage
      Update patient notes
      Payer Roster is only applicable to Dentrix Enterprise

      Write-back plan level insurance information

      We update plan level information

      • Update last plan eligibility verified date
      • Update plan/eligibility effective date
      • Update plan/eligibility expiration date
      • Update policy status when patient is eligible
        • We are actively working on a ticket to handle the case when patient is not eligible or or not found
      • Update max benefit for individual
      • Update individual and family deductible
      • Update patient benefit usage
      • Update patient deductible usage
      • Update patient notes

      Payers eligible for write-back

      • We will write back insurance benefits for the below payers
      • We will write back in-network values if in-network is selected as “Default Network Status”
      • We will write back out-of-network values if out-of-network is selected as “Default Network Status”
      • We will not write back if default network status is not selected
      • Customers also have an option to write back for a particular payer

      Write-back field options

      You as the customer will be able to select what you would like Zuub to write back

      Enable write-back for all eligible Payers

      Once you are ready to enable write-back, please reach out to your Zuub team to get this set up

      Enable write-back for a specific Payer

      You have the ability to turn write-back on or off for certain payers

      • Go to Settings > Insurance Verification - My Insurance Payers
      • Scroll down to the payer
      • Enable “Automated Write-back”

      Automatic Retry when PMS goes down

      PMS servers can be down for various reasons, such as network issues, database outages, or directory unavailability

      The retry mechanism will attempt to recover from these errors by scheduling the failed operation for retry in the future. The delay between retries will be determined based on the number of retries that have already been attempted. For example, the first retry will be scheduled for one hour after the initial failure, the second retry will be scheduled for 12 hours after the initial failure, and the third retry will be scheduled for 24 hours after the initial failure.

      Update patient's insurance information

      • Update eligibility start date 
      • Update eligibility end date 
      • Update last eligibility check date

      Update plan deductible and maximum

      • Update annual standard deductible
      • Maximum benefit per individual

      Update patient’s benefit usage

      • Standard Individual deductible applied
      • Standard family deductible applied
      • Total Individual benefits applied
      • Total Family benefits applied

      Update patient notes

      • We will append a note to patient notes when we update patient coverage data

      • Note example:
        Mon - Oct 30, 2023 : Zuub verified Primary insurance: “Status: True, Maximum: $2,772.00, Remaining Maximum: $2,128,34, Deductible: $43,155.00, Remaining Deductible: $43,064.00”

      Payer Roster

      • Currently unavailable

      This resource was updated 4/24/2024.