If you have an Insurance Payer that is heavily used in-office, but is currently not supported by Zuub, you can make a request for a Product Enhancement. Follow along this step-by-step guide to see how.
How To: Request An Product Enhancement for An Unsupported Insurance Payer (Step-by-Step)
Please follow these steps to send in your request:
- Create an email to send to support@zuub.com
- Subject > Unsupported Payer Request [Insert the Name of the Insurance Payer]: Your Company Name
- Within the Body of the email please include the following:
- Insurance Payer Portal Link
- Your Username for that Insurance Payer Portal Login
- Your Password for that Insurance Payer Portal Login
- Attach a copy or full screenshot of a patient's benefits breakdown from the Insurance Payer's website.
Email Example
Please Note: Zuub will attempt to try to create as solution for your request, but it is not guaranteed that a solution can always be put into place.