Zuub streamlines access to Cigna patient benefit breakdowns by securely navigating Cigna's two-factor authentication (2FA). Follow this step-by-step guide to learn more.
Set up Cigna 2FA: Step-by-Step
- Inform Zuub you’d like to set up the Cigna 2FA solution by reaching out to your designated Customer Success Manager. You can also email Zuub Support at support@zuub.com, or chat with us via the bottom right hand corner of your Zuub portal.
- Zuub will assign you a phone number and email to add as a user in your existing Cigna account.
- NOTE: Only one account can be used per Tax ID. Please do not create an additional account if you already have one.
- Login to your Cigna portal with your regular login credentials. Ensure you are a "Website Access Manager" in the portal.
- Once you’ve logged into the provider portal, navigate to Working with Cigna → Manage User Access → Add New User.
- Note: Only Access Managers can add new users. If you do not see the option to manage user access upon login, please contact Cigna Support to identify your Access Manager.
- Add the below information and click "Assign Access."
- First name: Insurance
- Last name: Admin
- Job role: Administration support
- Phone number: Add the phone number provided by Zuub
- Email address: Add the email address provided by Zuub
- Select "Assign Access by Individual TIN" and click "Next."
- Select the below entitlements and click "Review."
- Click "Submit."
- Copy the temporary username and password and provide that information to Zuub Support or your Customer Success Manager.
- Our team will finish configuring your account and ensure Cigna verifications are going through correctly. We will follow up once QA is completed.
This resource was updated 12/09/2024.