How-To: Set up Guardian Two-Factor Authentication (2FA)

Zuub streamlines access to Guardian patient benefit breakdowns by securely navigating Guardians' two-factor authentication (2FA). Follow this step-by-step guide to learn more.

Set-up Guardian 2FA: Step-by-Step

1. Inform Zuub you’d like to set up the Guardian 2FA solution by reaching out to your designated Customer Success Manager. You can also email Zuub Support at support@zuub.com, or chat with us via the bottom right hand corner of your Zuub portal.
2. Your Customer Success Manager will provide you with a Zuub created email that you will use for this setup.
3. Sign into the following Guardian portal link: https://signin.guardianlife.com/signin/precheck/.
   
   
4. Click the profile icon on the top right-hand side of the screen.
   
   
5. Select User management from the dropdown.
   
   
6. Under Assign Access, add the below information and click "Continue":
   1. First Name: Insurance
   2. Last Name: Admin
   3. Work E-mail address: Add the email address provided by Zuub
   4. Confirm Work E-mail address: Add the email address provided by Zuub
   5. Choose a Role(s): Select "Provider"
   
7. Under Provider, select the below:
   1. Allowable Functionality: Select "Select All"
   2. Taxpayer IDs: Select "Select All Taxpayer ID's/SSN" OR the applicable IDs listed in this section.
8. Please confirm with your Zuub point of contact (Zuub Support or Customer Success Manager) that these steps have been completed. Please provide all tax IDs to Zuub.
9. Our team will finish configuring your account and ensure Guardian verifications are going through correctly. We will follow up once QA is completed.

This resource was updated 12/09/2024.