Welcome to the Payments and Accounts Receivable (A/R) FAQ! This resource is designed to help you navigate our module with ease. Here you will find answers to questions about managing payments, invoicing, and tracking receivables.
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How often is the patient reminded after they have received a statement?
How often is the patient reminded of a past-due statement?
How often is the patient reminded after making a partial payment?
When do automatic reminders stop?
Where are notifications sent?
How often is the patient reminded after they have received a statement?
After you send a statement to the patient, automatic reminders are sent after five, 15, and 25 days.
How often is the patient reminded of a past-due statement?
Reminders for past-due statements are triggered five days, 15 days, and 30 days after the due date.
How often is the patient reminded after making a partial payment?
If a patient makes a partial payment, the due date is reset. In this case, automatic reminders are sent at the same intervals described above, based on the latest payment date.
When do automatic reminders stop?
Reminders are automatically sent until the patient makes a payment and the balance is paid. Please note that if the patient pays their statement outside of Zuub, you must enter payments received in Zuub.
Where are notifications sent?
Patients receive notifications via email and SMS text.
This resource was updated 5/28/2024.