Automatic Logout after 30 Minutes of Inactivity
After 30 minutes of inactivity, the user is automatically logged out. At 28 minutes, a two-minute timer warns the user of logout. Activity is considered keyboard, mouse, and background processing running (e.g., IV initiated via Verify Now). A session is a distinct username logged in, not per browser tab in the same browser window with the same username. Unsaved work is lost.
Schedule Error Messaging
When an insurance verification is unsuccessful, the messaging is more detailed on the Schedule and provides specific guidance on independently resolving the issue.
Network Preference Messaging (IV Breakdown)
When the office’s preferred network is not available for a patient, the best available network is selected, and an information icon ℹ️ is displayed next to the network selector on the IV breakdown. On hover, a tooltip provides context about the office’s account settings versus the data available for the patient.
- Cigna
- If office has selected DPPO, then show DPPO; else DPPO Advantage.
- If office has selected DPPO Advantage, then show DPPO Advantage; else DPPO.
- If both DPPO and DPPO Advantage are selected, then DPPO Advantage is prioritized.
- Delta Dental
- If office has selected PPO, then show PPO first; else Premier.
- If office has selected Premier, then show Premier first; else PPO.
- If both PPO and Premier are selected, then Premier is prioritized.
Patient Name in Patient Communications for Treatment Plans and Appointment Reminders
SMS and email notifications for treatment plans and appointment reminders include the patient’s first name and first initial of their last name.
Denti-Cal History Writeback
When a Denti-Cal patient has treatment history, it is listed on the insurance verification breakdown in the UI and PDF and written back to the patient’s insurance plan and appointment note in the PMS (Open Dental and Dentrix Enterprise only). If the patient's history is unavailable, “No History” is displayed in Zuub, and “N/A” is written back. Account configuration is required; contact Zuub Support.